1. How much text can I put on my award?
  2. How long will it take to receive my award?
  3. I have a large order with different wording. How can I make the process easier?
  4. How much is shipping?
  5. How much does the logo set up cost?
  6. What types of payments do you except?
  7. What about sales tax?   
  8. What if I have a problem with my order, can I return the item/s for a refund?
  9. Will the award look like the ones on the web site?
  10. Can I get a printed catalog sent to me?
  11. Can you ship to overseas U.S. Military address'?
  12. What if I have any questions?

1.  How much text can I put on my award?

It depends on the item selected. Trophies usually have either 2 or 3 lines with between 20-40 letters per line. The exact amount will depend on the trophy selected. Medals can usually accommodate up to 3 lines with 10-13 letters per line. In either case, when the award is added to your shopping cart, the inscription information form will tell you what is available and then let you enter and display it exactly as it will be built. It will not allow you to enter more text than will fit on your chosen award.

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2.  How long will it take to receive my award?

At AmericanLife Engraving, our goal is to always ship your awards within 3-5 working days, no matter how large the order or what time of year it is.
Once your order is received, we will immediately review your entire order and confirm your customizations. If there are no problems, we will begin work on the order. As soon as your order ships, we will e-mail you an order confirmation which will include any postal tracking numbers.

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3.  I have a large order, with different wording.  How can I make the process easier?

E-mail us the instructions in a Word Document to Americanlife@msn.com.
Please don't forget to include the order confirmation number with your e-mail.

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4.  How much is shipping?

AmericanLife Engraving typically ships USPS Priority Mail. (Other Arrangements can be made)

The cost of shipping is calculated at check out base on weight and destination.
AmericanLife Engraving can ship multiple shipping options including overnight service when required or requested.
Please refer to www.USPS.com for shipping charges.

AmericanLife Engraving Requires a signature on all shipments.

upon shipping your order you will receive an E-mail with your tracking information, You will be able to track your awards to your door.

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5.  How much does the logo set up cost?

AmericanLife Engraving Charges $50.00 for each New Logo, we will keep this logo on file for 2 years from the last date of order using this logo, After that time it will be deleted from our system to save available space on our system.  If you reorder after the logo is removed from our system there will be a new logo setup charge.

Active duty Military Members Unit Logo's will have the setup fee waived.
(The Price of Freedom is never Free!)

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6.  What type of payments do you except?

AmericanLife Engraving , currently accepts; VISA, MasterCard, Discover, American Express and payment made to PayPal @ Americanlife@msn.com.

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7.  What about sales tax?

Orders shipped to California addresses will have a sales tax of 7.75% added to the total.
If the order is shipped outside of California, we do not charge sales tax.

If you are a California institution exempt from sales tax then e-mail us at americanlife@msn.com or Fax (949) 716-6401 and let us know. we will require your tax exemption number, we will fax you a form to fill out, once we receive the form back we will keep it on file for  1 year and you will not be charged sales tax.

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8.  What if I have a problem with my order, can I return the item/s for a refund?

Please e-mail Sales@AmericanLifeEngraving.com / AmericanLife@msn.com or Call (949) 716-6400 as soon as you notice the problem.  If it is an engraving mistake on our part, we will send out a replacement item right away (our cost) (Be prepared to send a photo or scan of the item for verification purposes). The bad item may be requested to be returned for credit.  If the Mistake is on the part of the person whom placed the order we will replace the item at cost.

But in any case, don't worry, we will work with you to make it right.

Personalized merchandise can not be returned.

Damaged Items will be replaced as soon as possible, A new one can be shipped at cost, and a refund returned once the Damaged Item is returned.
Non Personalized items must be in saleable condition and be returned in the original packing material,
a 30% restocking fee (minimum $5.00 per item) will be deducted.

Shipping charges will not be refunded.
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9.  Will the awards look like the ones on the web site?

Images of products are for example purposes only. Colors, bases, columns, figures and actual products may differ based on product selection and availability.  All Natural Stone Product (Example: Marble) will have slight differences from piece to piece, since it is a natural product.  We always try to keep the items (when ordered in quantity) to be as close as possible to each other. 

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10.  Can I get a printed catalog sent to me?

Yes. AmericanLife Engraving will send out preprinted catalog upon request.

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11.  Can you ship to overseas U.S. Military address'?

Yes, we will ship to overseas Military addresses.
We cannot guarantee a timeframe for the delivery.  AmericanLife Engraving has shipped Awards around the world to our military members and have had a 100% Delivery rate.

Insurance is Mandatory.

We have always strived to support our customers around the world but the chances of a problem occurring during overseas shipment are much greater than with domestic orders.  Normally, this may be OK with the customer but since Awards are usually desired by a specific date for presentation, any discrepancy during delivery has the potential to cause a problem.  Order as far in advance as you can to eliminate this possibility.

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12.  What if I have any questions?

E-mail us at americanlife@msn.com for anything you need and we will answer your question as soon as possible, usually within 24 hours.

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